Technical Customer Support Specialist (European Portuguese Speaking)

Technical Customer Support Specialist (European Portuguese Speaking)

Thessaloniki, Greece

€1100 gross per month * 14 months per year + relocation assistance

Working on behalf of one of the world’s leading gaming companies
Languages Required: Fluent Portuguese (C1 level) & Proficient English (B2 level)

About the Role:

Join our dynamic team at one of the world’s top gaming companies, where you'll be an essential part of delivering exceptional customer support to our global gaming community. As a Technical Customer Support Specialist, you'll assist customers through voice, chat, and email, offering solutions and guidance to ensure player satisfaction. Your passion for gaming, coupled with your problem-solving skills, will drive our team and player success forward.

Key Responsibilities:

• Customer Assistance: Provide technical and customer support through voice, chat, and email channels, ensuring timely resolution of issues.
• Problem Solving: Diagnose and troubleshoot technical issues with a focus on customer satisfaction and efficiency.
• Collaborative Teamwork: Engage with internal teams, offering feedback, updates, and promoting collaborative solutions to enhance the department’s effectiveness.
• Communication Excellence: Effectively communicate complex information in a simple, clear manner both verbally and in writing.
• Social Media Savvy: Leverage your knowledge of social media to provide customer support and foster brand engagement.
• Adaptability: Stay up to date with changing processes, new technologies, and product updates, ensuring customer interactions are accurate and effective.

Role Requirements:

• Languages: Fluent in European Portuguese (C1 level) and proficient in English (B2 level).
• Experience: 1-2 years of experience in customer support or technical support, ideally within a help desk or IT support function.
• Technical Proficiency: Knowledgeable in external systems and PC-based internet/software applications (e.g., Microsoft Office, Internet).
• Communication Skills: Excellent written and oral communication abilities.
• Flexibility: Ability to adapt quickly to changes in processes and information, demonstrating resilience in a fast-paced environment.
• Independent Worker: Proven ability to work independently and in a team.
• Compliance: Willingness to undergo background screening if required.

On Offer:

• Competitive salary and benefits.
• Opportunity to work with a leading global gaming company.
• A chance to grow within a dynamic and passionate team.

Interested in joining the team? Apply now and take the next step in your gaming support career.