Swedish Speaking Team Leader - Call Centre for Retail
| Job Type | Permanent |
| Location | Athens |
| Area | Athens, Greece |
| Sector | Call Centre/Customer ServiceTeam Lead/Management roles |
| Salary | €1,600 - 1,750 per month + relocation |
| Start Date | ASAP |
| Job Ref | wq3093ath |
| Languages | Swedish |
- Description
Swedish Speaking Team Leader – Call Centre for Retail
Location: Athens, Greece
Contract Type: Permanent, Office-based
Working Hours: Full-time, 40 hours/week- Monday – Friday
- 09:00–17:00 OR 15:30–23:30
About the Client
The client operates a leading online marketplace, offering heavily discounted goods, primarily shipped from China to various international markets.
Key Responsibilities
Team Management & Development:
- Proactively manage absenteeism and attrition.
- Conduct return-to-work and exit interviews.
- Hold formal quarterly performance reviews and monthly 1:1 meetings.
Performance Monitoring:
- Track and assess Advisors’ performance against key KPIs.
- Use performance management tools to address underperformance.
- Provide recognition and rewards for exceptional performance.
Communication & Team Culture:
- Facilitate open, two-way communication within the team.
- Ensure key messages and updates are shared effectively.
- Foster a team environment that values commitment, loyalty, and pride.
Training & Coaching:
- Provide continuous coaching, skill development, and career growth opportunities.
Client & Campaign Management:
- Monitor Advisor calls (via iCoach) to ensure performance goals are met.
- Communicate client/campaign issues promptly to the Operations Manager.
- Implement processes to improve client satisfaction survey scores.
Salary & Benefits
- Gross Monthly Salary including language bonus: €1,500
- Performance Bonus: Up to 10% (based on KPIs) after the first 3 months
- Medical Insurance: Private insurance via Generali
- Meal Vouchers: €5 per working day (UpHellas Card)
Holidays & Bonuses
Annual Leave:
- 1.67 business days per month (per Greek law, first year).
Public Holidays:
- Greek public holidays apply.
- Compensation provided for working on public holidays.
Seasonal Bonuses:
- Easter Bonus: Half a monthly salary
- Summer Bonus: Half a monthly salary
- Christmas Bonus: Full monthly salary
Training
The training period is fully paid and included in the contract. The contract start date aligns with the first day of training.
This position offers a fantastic opportunity to lead a dynamic team in a growing, international call center environment while benefiting from a comprehensive compensation package and career development opportunities.