Dutch Customer Support Executives

Job Purpose:. You will responsible for delivering the  best in customer service via phone, email, chat and social media.

• We are only accepting applications from candidates that live in the Lisbon area of Portugal.
• Full time Monday to Friday business hours but needs to be flexible for shifts
• You must already have NISS and NIF to work in Portugal and be a native Dutch Speaker
• First month onsite training
• After training - Hybrid with 2 days in the office and 3 days working from home.

Key Responsibilities include:

• Support the customer and work on upsell during exchange and order process.
• Effectively manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media.
• Provide a professional service to support customer & partners to be more self-efficient.
• Record specific details of customer & partner contacts & ensure actions taken on each and every case.
• Effective complaint handling to meet instant satisfaction.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process.
  • Work effectively with the team to deliver and exceed targets set.

Required Competencies/ skills:

• Excellent communication skills – verbal and written - in English
  • Native Level Durch
  • Recent Customer Service experience (in a contact centre environment preferably) or B2B support experience
  • Ability to handle calls, emails, social media or webchats and take notes at the same time

shift work can potentially be scheduled between 8 am & 8 pm Mon to Sat.

Current shift is 8 am – 5 pm Mon to Fri subject to change

• Base salary: 850€ gross (14 months)
• Language Bonus: 770€ gross (12 months)
• Monthly Bonus: 144,17€ gross (achieve KPI objectives - 12 months)
• Meal Allowance 8,20€ per working day
• Plus many other benefits