German Speaking Team Leader - Call Centre

German-speaking Team Manager
 Athens, Greece (On-site)
Employment Type: Permanent Contract

Salary gross €1300 a month +  bonus up to 10% + private medical + vouchers

About the Role

Are you an experienced leader with a passion for team development and operational excellence? We are looking for a German-speaking Team Manager to join our dynamic team in Athens, Greece. In this role, you will lead and motivate a team of advisors, ensuring they meet or exceed performance goals while fostering a positive, collaborative environment.

If you are a proactive leader with strong communication skills and a passion for coaching teams to success, we want to hear from you!

Your Responsibilities

As a Team Manager, your daily tasks will include:

• ️ Effective Communication: Provide clear and timely communication to your team, sharing operational, management, and project-related updates.
• Performance Management: Monitor and review the work of advisors, ensuring performance meets required standards. Take action when needed, using tools and techniques to address underperformance.
• Problem Solving & Decision Making: Analyze results, identify problems, and take corrective action to meet project deadlines and objectives.
• Team Development: Motivate, coach, and support advisors, encouraging skill development and continuous learning.
• KPI Management: Set clear performance expectations and ensure consistent achievement of key performance metrics.
• Team Spirit & Engagement: Foster a positive team environment, promote engagement, and ensure implementation of feedback from employee satisfaction surveys.
• ⚠️ Compliance & Safety: Ensure all team members adhere to company guidelines and regulatory, health, safety, and security standards.
• Client Issue Resolution: Communicate any client-related issues to the Operations Manager in a timely and accurate manner.

What You'll Need to Succeed

To be successful in this role, you'll need:

• Language Skills: Native or proficient German (mandatory) and an advanced level of English (C1 or higher, written and spoken). Knowledge of another European language is a plus.
• Experience: At least 12 to 18 months of experience in a call center environment, as a Team Manager.
• Leadership Skills: Demonstrated ability to lead, coach, and inspire teams toward achieving performance goals.
• Interpersonal Skills: Excellent communication skills (both written and verbal) and the ability to engage positively with staff at all levels.
• Problem-Solving Abilities: Strong analytical skills to assess performance, troubleshoot issues, and recommend improvements.
• Time Management: Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Legal Requirements: EU citizenship or a valid work permit for Greece. Local candidates are preferred, as the position is office-based.

Preferred Skills & Qualities

• People-Oriented: Empathetic, supportive, and able to build strong relationships.
• Tech-Savvy: Comfortable adopting and using new technologies.
• Dependable & Responsible: Reliable and able to work independently when needed.
• Policy Knowledge: Familiarity with policy work and the ability to apply it in day-to-day operations.

Education & Qualifications

• Bachelor's degree